All too often, complaints are hidden from view and are expressed as symptoms that must be analyzed and interpreted.

Riches lie within you, not in your material possessions.

The golden opportunity you're seeking is in yourself.

The most productive individuals are those who master the art of taking care of emergency situations, unexpected and unplanned, that require immediate attention to prevent serious consequences.

Motivation begins by discovering a need so strong that it triggers action.

Skillful communication is the essential human connection.

Problem solving may involve a relatively insignificant item, or it may concern a serious issue with the possibility of a major impact on the entire organization.

Because actions come from attitudes, increasing productivity may require reshaping some of the attitudes that now dictate how you use time.

High quality service is one of the significant results of an empowered team

The first ingredient of your success is to dream a great dream.